Page 7 - BIS Ebook

Bureau of Indian Standards

While ensuring quality and safety of the product, it is also imperative to make a common
consumer feel empowered, by providing him not only the information, but also the
opportunity of being heard. To safeguard consumer interest, a grievance redressal system
is crucial.

It is in response to these consumer needs that the National Standards Body of India has
launched a mobile app BIS CARE. Using this app, a consumer can obtain accurate, unbiased
information and verify the genuineness of BIS certification of products (including electronic
and IT goods) that are Standard marked ( , ) or Hallmarked, search for licensed
manufacturers, jewellers and dealers. What’s more, substandard quality of BIS standard
marked products, misuse of BIS standard mark and / or misleading advertisements regarding
BIS certified products can also be reported through the app. An SMS or email alert will be
received on registering complaints. For the ease of use, this app is available in both English
and Hindi. The app can be easily downloaded from Google Play Store.

I am proud to say that BIS through its core activities of standardization and conformity
assessment, has been benefiting the economy by providing safe, reliable and quality goods;
minimizing health hazards to consumers; protecting the environment, promoting exports
and import substitution; controlling proliferation of varieties and much more. The standards
and certification schemes of BIS, apart from benefitting the consumers and industry, also
support various public policies especially in areas of product safety, consumer protection,
food safety, environment protection, building and construction, etc.

The place that BIS has reached today is due to the constant efforts being made by the
employees of BIS and other stakeholders who are providing laudable support in successful
execution of activities of BIS.

I congratulate everyone associated with BIS for their contribution and wish that we move
forward with more zeal and realization of the responsibility that we are carrying. We must
remember that past is in our minds but future, in our hands. While being proud of our glorious
past, we must constantly strive to attain leadership and excellence in whatever we do.

I would like to end with a quote by Mahatma Gandhi conveying a valuable message to all
of us,
“The future depends upon what we do in the present”.

So, let’s cherish our past and simultaneously work towards a great future.

Thank you.

(Pramod Kumar Tiwari)

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