Consumers


A) Yes, Consumer can sell old un-hallmarked/hallmarked jewellery lying with them to the jewellers.

As per section 49 of BIS Rules, 2018, in case of precious metal article not conforming to the relevant standards, such compensation to the buyer/customer shall be two times the amount of difference calculated on the basis of shortage of purity for the weight of such article sold and the testing charges.

BIS follows a well-established complaint redressal procedure. Complaints are recorded centrally at Complaints Management and Enforcement Department. Complaints can be made both offline and online. Online complaint can be made through BIS mobile app BIS CARE or by use of online complaint registration portal on www.bis.gov.in or by sending a mail to complaints@bis.gov.in . Personally contacting/writing to Public Grievance officer of the nearest Regional/ Branch office of BIS or directly to the Head (Complaints Management and Enforcement Department). On receipt of the complaint it is investigated and further actions taken for its redressal.

The amount of compensation has already been specified in sub-rule(1) of Rule 49 of BIS Rules, 2018 which states “Provided that in case of precious metal article not conforming to the relevant standards, such compensation shall be two times the amount of difference calculated on the basis of shortage of purity for the weight of such article sold and the testing charges”.

Yes, the hallmark will be valid for the entire life-time of the hallmarked jewellery.

Customer can verify the HUID number in the BIS Care App using the ‘Verify HUID’ feature and get the information related to the jeweller’s registration no.

national portal logo
consumer affairs logo
relief fund logo
iso
isro logo
iec image
niti ayog logo
digital india logo
swach bharat logo
make in india logo
ghtc
(Hindi) Yogo
75BISLOGO
Skip to contentBIS